Privacy Policy

This Privacy Policy describes how Pizza Inn ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at pizza-inn.rest, place orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and care.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Pizza Inn is a food service business operating in the United States. We provide pizza and related food products through our website, in-store, and delivery channels.

For any privacy-related questions, concerns, or requests, please contact us using the information provided above or through the details outlined in the Contact Us section at the end of this policy.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (when required for age verification)
• Username and password (for account holders)

2.2 Payment and Transaction Information

When you make a purchase through our website, we collect payment-related information, including:

• Credit or debit card details (processed securely through encrypted payment gateways)
• Billing address
• Order history and transaction records
• Coupon or promotional code usage

Please note that full payment card numbers are not stored on our servers. Payment processing is handled by PCI DSS-compliant third-party payment processors.

2.3 Usage and Behavioral Data

We automatically collect information about how you interact with our website, including:

• Pages visited and time spent on each page
• Links clicked and features used
• Search queries entered on our website
• Shopping cart and order history
• Referral URLs (the page you visited before coming to our site)
• Exit pages and navigation flow

2.4 Device and Technical Information

We collect technical information about the device and browser you use to access our website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Screen resolution
• Time zone settings and geographic location (at the city or region level)
• Language preferences

2.5 Cookie and Tracking Data

We use cookies, pixel tags, web beacons, and similar tracking technologies to collect information about your browsing activity on our website. Please refer to Section 9 (Cookie Policy) for more detailed information about how we use cookies and how you can manage your preferences.

2.6 Communications Data

When you contact our customer support team or communicate with us through email, phone, or online forms, we may collect:

• The content of your messages or inquiries
• Records of correspondence and support tickets
• Feedback, reviews, or survey responses you submit

2.7 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you interact with our social media pages or use social login features)
• Marketing and analytics partners
• Delivery service partners who facilitate order fulfillment
• Review platforms and food delivery aggregators

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Order Processing and Service Delivery

• To process and fulfill your food orders
• To facilitate payment transactions and issue receipts
• To coordinate delivery or pickup arrangements
• To communicate order confirmation, status updates, and estimated delivery times
• To manage returns, refunds, and complaints

3.2 Account Management

• To create and manage your customer account
• To authenticate your identity when you log in
• To update your account preferences and settings
• To enable loyalty programs or rewards tracking, where applicable

3.3 Customer Support

• To respond to your inquiries, questions, and complaints
• To investigate and resolve disputes or issues related to your orders
• To provide technical assistance with our website

3.4 Marketing and Promotional Communications

• To send you promotional emails, newsletters, special offers, and discounts
• To notify you about new menu items, limited-time deals, and seasonal promotions
• To display personalized advertisements on our website and third-party platforms
• To conduct surveys and gather customer feedback

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Opting out of marketing communications will not affect transactional communications related to your orders.

3.5 Analytics and Website Improvement

• To analyze website traffic patterns and user behavior
• To improve the functionality, performance, and design of our website
• To test new features and optimize the user experience
• To conduct internal research and business intelligence activities

3.6 Legal and Compliance Purposes

• To comply with applicable federal, state, and local laws and regulations
• To enforce our Terms of Service and other agreements
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To respond to lawful requests from government authorities or courts
• To protect the rights, property, and safety of Pizza Inn, our customers, and the public

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to handle your data only as directed by us and in accordance with applicable privacy laws. Service providers may include:

• Payment processors: To securely process credit card and debit card transactions
• Delivery logistics partners: To coordinate and fulfill food delivery orders
• Email marketing platforms: To send promotional and transactional emails
• Analytics providers: Such as Google Analytics, to help us understand website usage
• Cloud hosting providers: To store and manage our website and customer data securely
• Customer support tools: To manage help desk tickets and customer communications

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to:

• Comply with a court order, subpoena, or government request
• Enforce or apply our Terms of Service
• Protect the rights, property, or personal safety of Pizza Inn, our customers, or others
• Detect, prevent, or address fraud, security, or technical issues

4.3 Business Transfers

In the event that Pizza Inn undergoes a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, such as when you participate in a co-branded promotion or opt into a partner program.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology.
• Secure Payment Processing: We use PCI DSS-compliant payment processors and do not store full payment card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All employees with access to customer data are trained on data protection best practices.
• Firewalls and Intrusion Detection: We deploy firewalls and security monitoring tools to detect and prevent unauthorized access to our systems.
• Regular Security Audits: We periodically review and update our security practices to address emerging threats and vulnerabilities.
• Data Minimization: We collect only the minimum personal information necessary to fulfill the purposes described in this policy.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information under applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). We respect these rights and are committed to honoring them regardless of where you reside.

6.1 Right to Know and Access

You have the right to request information about the personal data we have collected about you, including:

• The categories of personal information collected
• The specific pieces of personal information we hold about you
• The purposes for which we use your data
• The categories of third parties with whom we share your data

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. You can update much of your account information directly through your account settings on our website.

6.3 Right to Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions. We may retain data where necessary to:

• Complete a transaction or fulfill a service you requested
• Detect security incidents or protect against malicious or illegal activity
• Comply with a legal obligation
• Exercise or defend legal claims

6.4 Right to Data Portability

You may request a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format, where technically feasible.

6.5 Right to Opt-Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising purposes. If you are a California resident and wish to exercise this right, please contact us at [email protected].

6.6 Right to Limit Use of Sensitive Personal Information

Where we collect sensitive personal information (as defined under the CPRA), California residents have the right to request that we limit our use of such information to what is necessary to perform the services requested.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge different prices, or provide a different level of quality because you exercised your rights under applicable privacy laws.

6.8 How to Submit a Privacy Rights Request

To exercise any of your rights listed above, please contact us by:

• Email: [email protected] (include "Privacy Rights Request" in the subject line)
• Website: pizza-inn.rest

We will verify your identity before processing your request and will respond within 45 days of receipt, or within the timeframe required by applicable law. We may extend this period by an additional 45 days when reasonably necessary, with notice provided to you.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

After the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data destruction procedures.

8. Children's Privacy

We do not knowingly solicit, collect, or retain personal information from children under the age of 18. Our website and food ordering services are designed for adult consumers. If you are a parent or legal guardian and believe that your minor child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will take prompt steps to delete that information from our records.

We are committed to complying with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. Our platform is not directed at children under 13, and we take steps to ensure that our services are not accessible to minors.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and serve relevant advertisements.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including enabling you to add items to your cart, log into your account, and complete checkout.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience, such as remembering your delivery address or language preference.
• Marketing and Targeting Cookies: Used to deliver relevant advertisements and promotional content based on your browsing behavior on our site and other websites.

9.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings at any time. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a notification when new cookies are being set. Please note that disabling certain cookies may affect the functionality and performance of our website.

You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance opt-out page at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.

For more detailed information about the cookies we use and your options for controlling them, please refer to our full Cookie Policy available on our website at pizza-inn.rest.

10. International Data Transfers

Pizza Inn is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers, including cloud hosting and analytics platforms, may process data in other countries.

If your personal information is transferred outside of the United States, we take appropriate steps to ensure that such transfers comply with applicable privacy laws and that your data remains protected at a level consistent with this Privacy Policy. These steps may include:

• Entering into data processing agreements with service providers that include appropriate data protection provisions
• Utilizing standard contractual clauses or other legally recognized transfer mechanisms
• Working only with service providers in countries deemed to provide adequate levels of data protection

By using our website and services from outside the United States, you acknowledge and consent to the transfer of your personal information to the United States and potentially to other jurisdictions as described in this section.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or partner services that are not operated by Pizza Inn. These third-party sites have their own privacy policies and data collection practices, which we do not control. We are not responsible for the privacy practices of any third-party website.

We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. The inclusion of a link on our website does not imply our endorsement of that website or its privacy practices.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for interpreting DNT signals, and our website does not respond to DNT signals differently. We will update our practices if and when a standard for DNT compliance is established by the relevant industry bodies or regulatory authorities.

California residents may also make use of the Global Privacy Control (GPC) signal. Where technically feasible and legally required, we will honor GPC signals as opt-out requests for the sale or sharing of personal information.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights with respect to your personal information. These rights are described in Section 6 of this policy.

In the preceding 12 months, we may have collected the following categories of personal information from California consumers:

• Identifiers (name, email address, phone number, IP address)
• Commercial information (order history, products purchased)
• Internet or network activity (browsing history on our website)
• Geolocation data (delivery address, approximate location)
• Inferences drawn from the above to create a customer profile

We collect this information for the business purposes described in Section 3. We do not sell personal information to third parties for financial consideration. We may share certain identifiers and browsing data with advertising partners for cross-context behavioral advertising, which California residents may opt out of by contacting us at [email protected].

To submit a verifiable consumer request, please contact us at [email protected]. You may authorize an agent to submit a request on your behalf by providing written authorization or a valid power of attorney. We will verify your identity before processing any request.

14. How to File a Complaint

If you believe that we have violated your privacy rights or mishandled your personal information, we encourage you to first contact us directly so we can address your concerns promptly and effectively.

14.1 Contact Us First

Please send your complaint or concern to:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days, depending on the complexity of the issue.

14.2 Filing a Complaint with the FTC

If you are not satisfied with our response, or if you believe we have violated the FTC Act or other applicable consumer protection laws, you may file a complaint with the Federal Trade Commission (FTC):

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mailing Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.3 Filing a Complaint with the California Privacy Protection Agency (CPPA)

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Email: [email protected]
• Mailing Address: California Privacy Protection Agency, 2101 Arena Blvd., Sacramento, CA 95834

14.4 State Attorney General

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office regarding potential violations of state consumer privacy laws.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technology. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at pizza-inn.rest
• Notify you by email (if you have an account with us) of any material changes that significantly affect your rights or how we handle your personal data

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any modifications to this policy will constitute your acknowledgment of the revised policy and your consent to its terms.

16. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please do not hesitate to contact us using the details below:

We are committed to resolving any privacy-related concerns you may have in a timely and transparent manner. Our team will respond to all privacy inquiries within 5 business days.